Website & Email Community Privacy Policy
Coaching Illumination Ltd
Last updated: 9 November 2026
Your privacy matters deeply to me. This policy explains what personal information we collect when you use our website, request a free guide, join our email community, book a conversation or contact us, and how we use and protect it.
Coaching session records and course participation are covered by our separate coaching privacy notice, provided when you arrange those services. Visiting this website does not mean you have consented to marketing.
1. Who is responsible for your information?
Coaching Illumination Ltd is the controller of the personal information described here. Sally Stockreisser manages the business and email community.
Email: hello@coachingillumination.com
Business correspondence address: 2 Priory Cottages, Nettleton, Chippenham, Wiltshire, SN14 7NS
United Kingdom
2. What we collect
- Information you provide: your name, email address, booking details, preferences and messages you send us.
- Subscription records: the signup form used, subscription and confirmation dates, consent records, delivery or bounce information, and unsubscribe requests.
- Technical information: our website and service providers may process your IP address, browser or device information, access times and security logs to deliver and protect their services.
- Cookie preferences: your browser stores whether you accept or reject optional services, and when you made that choice.
We receive information directly from you and from the systems used to operate our website, bookings and email community. Joining the email community does not require information about your health. Please avoid sending sensitive personal information through a general enquiry or signup form.
3. Why we use your information
| Purpose | Lawful basis |
|---|---|
| Deliver your requested guide, confirm your subscription and send the email-community communications described at signup. | Your consent. You can withdraw it at any time. |
| Respond to enquiries and organise a complimentary conversation. | Our legitimate interests in responding to people who contact us. Where you ask us to take steps towards a coaching contract, those pre-contractual steps may apply instead. |
| Protect the website, administer subscriptions and keep proportionate consent and opt-out records. | Our legitimate interests in operating securely, documenting choices and preventing unwanted contact, balanced against your rights. |
| Meet a specific legal requirement to retain or disclose information. | Compliance with that legal obligation. |
4. Your guide and the email community
Our guide signup explains that you are requesting the guide and joining Sally’s email community. Community emails provide weekly emotional support, insights and practical strategies, and may include relevant news about coaching, programmes, books, events and resources.
We use Kit to manage subscriptions and deliver emails and downloads. Our confirmation email asks you to confirm your address before accessing the guide. You can unsubscribe using the link in any marketing email or by emailing us. Withdrawal does not affect processing that was lawful before you withdrew consent.
Providing your details is voluntary. We need an email address to send the guide and community emails; our current signup form also asks for your first name. You can browse the website without subscribing.
Email open and click statistics
We use Kit to record whether our emails are opened and which links are clicked. This information can be linked to your subscriber record, although Sally uses the overall statistics only to understand which emails readers find helpful and improve future content. We do not use this activity to personalise follow-up emails or target you individually.
You can stop receiving community emails using the unsubscribe link in any marketing email or by contacting hello@coachingillumination.com.
5. Who receives your information?
We use providers to help deliver our services. These include Kit for subscriber records and email delivery; our website hosting and security providers; Microsoft Outlook for our business email; and Calendly when you use our booking link. They receive information needed for their roles. Their own privacy notices explain any processing they carry out independently.
We do not sell or rent your information, or give it to other organisations for their independent marketing. We may disclose information where required by law or where necessary and lawful to establish or defend legal rights. Subscriber names and email addresses are maintained in Kit only; we do not export the mailing list to a separate spreadsheet or other system.
6. Information processed outside the UK
Some of the providers supporting our email community, bookings, business email and website may store or access personal information outside the United Kingdom, including in the United States. This can happen as part of providing their services, even when you contact a UK business.
Providers’ published terms describe protections for relevant international transfers. These include the UK Extension to the EU–US Data Privacy Framework, where the recipient and transfer are covered, and contractual safeguards such as Standard Contractual Clauses with the UK Addendum, where applicable.
- Kit: its Data Processing Addendum describes how it processes subscriber information and the contractual arrangements for relevant UK transfers.
- Microsoft: its Privacy Statement explains overseas storage and processing and its participation in the UK Extension to the Data Privacy Framework.
- Calendly: its Privacy Notice and international-transfer information describe US hosting and the protections used for relevant UK transfers.
The applicable protection depends on the provider, service and transfer involved. You can contact hello@coachingillumination.com to request more information or a copy of the relevant transfer safeguards.
7. Cookies and website storage
We use browser storage to remember your cookie preference for six months. You can revisit your choice using Cookie settings in the footer, and delete stored information through your browser settings.
The guide’s name and email fields display without loading the optional Kit embed script. Submitting the form sends the details you enter to Kit to process your request. Cookie choices and consent to receive emails are separate.
We do not currently include Google Analytics in this website’s code. If we introduce optional analytics or other tracking, we will update this policy and obtain consent where required before activating it. External websites, including booking and media links, have their own privacy and cookie arrangements.
8. How long we keep information
We retain subscriber and enquiry information according to the following arrangements:
- Subscribed records: we keep your subscriber record in Kit while you remain subscribed. We do not currently apply an automatic deletion period to inactive subscribers.
- Unconfirmed signups: every three months, we review and delete signup records where the person has not confirmed their subscription.
- Unsubscribed records: marketing emails stop when you unsubscribe. We retain a minimal record of your email address and unsubscribe status in Kit for as long as needed to respect your choice and prevent accidental future marketing emails. We review these records each January and remove information that is no longer needed, where Kit allows, while preserving the opt-out record.
- Enquiry emails and discovery-call details: we delete electronic records or destroy paper records after six months. The six-month period runs from our last contact with you and applies to enquiries that do not become coaching clients.
Coaching session records are covered separately by the coaching privacy notice.
9. Keeping information secure
Sally is the only person within Coaching Illumination with access to its Kit account and business email. We use appropriate technical and organisational measures and select providers carefully. No online service can guarantee absolute security. If you need to discuss sensitive information, contact Sally first so we can agree an appropriate way to communicate.
10. Your rights
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, receive a portable copy, or object to processing based on legitimate interests. You can object to direct marketing and withdraw consent at any time. Some rights are subject to legal exceptions, which we will explain where relevant.
Email hello@coachingillumination.com to make a request. We normally respond within one month. If an extension is permitted, we will explain why within the initial period. We may ask for information needed to verify your identity.
We do not use this website or email-community information for solely automated decisions that produce legal or similarly significant effects on you.
11. Questions and complaints
Please contact Sally if you have questions or concerns. You can also complain directly to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint. You do not need to contact us first.
12. Changes to this policy
We will update this page when our practices change and show the revised date. Where appropriate, we will draw significant changes to your attention and seek fresh consent where required. Continuing to browse the website does not itself give consent to new marketing or optional tracking.